Delivery
We currently deliver to UK mainland addresses only. Delivery is charged at a flat £4.95 per order and is shown before payment. Orders are usually dispatched the next working day. This is a dispatch estimate, not a guarantee of next-day delivery; the courier’s delivery time begins after dispatch.
Some postcode areas, including BT, IM, JE and GY, are outside our current area. If our postcode check is uncertain, please contact us before ordering.
Changing your mind: non-personalised goods
For ordinary non-personalised goods bought online, you normally have 14 days from the day after you receive the goods to tell us clearly that you wish to cancel. You then have a further 14 days to send the goods back.
Please contact us before returning an item so we can provide the correct return instructions and address. Do not send returns to our registered office. Contacting us is intended to make the return traceable and is not an unreasonable barrier to exercising your rights.
You are responsible for the direct cost of returning a change-of-mind item unless we agree otherwise. Please take reasonable care of goods while they are with you. We may make a permitted deduction if handling beyond what would be reasonable in a shop reduces the value.
Where the statutory cancellation right applies, we refund the price and the original standard delivery charge. If a more expensive delivery option was chosen, only the standard amount is refundable. We will refund without undue delay and normally within 14 days after receiving the goods back or acceptable evidence that they were sent.
Personalised goods
Goods genuinely made to your specification, including personalised name vinyls, are generally excluded from ordinary change-of-mind cancellation once personalisation is being produced. We will allow cancellation before production begins where reasonably possible, so contact us promptly.
This does not affect your rights if goods are faulty, damaged, misdescribed, incorrect or otherwise not as agreed.
Faulty, damaged or incorrect goods
Please contact us promptly with your order number and a clear description of the problem. We will provide appropriate instructions and, depending on the circumstances and your legal rights, arrange a repair, replacement, price reduction or refund. We will not require you to pay reasonable return costs for goods that are faulty or not as agreed.
Unexpected availability
If stock unexpectedly becomes unavailable after you order, we will contact you promptly. We may offer a reasonable revised timescale, which you can accept or decline. If you decline, we will issue a prompt refund. We will not substitute a materially different item without your agreement or leave you waiting indefinitely.
How to notify us
Use our contact form and include your order number.